Team Lead, IT support APAC
Core
Build and lead a regional IT support function for Adyen's APAC offices, managing a distributed team to improve internal IT experience and automate processes.
Role type
Senior IT Support Team Lead
Builds
Internal IT support systems, automation workflows, and employee experience tools for APAC offices
Domain
Financial Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, strategic planning, process automation, stakeholder management, cloud identity management, MacOS administration, ticketing systems, scripting/automation, AV/infrastructure management
Preferred skills
None stated
Technologies
Google Workspace, Okta, Jamf, Slack, MacOS, Grafana, Zoom Rooms, Logitech
Responsibilities
Set technical vision and strategy for the support team; supervise and mentor a distributed team of 5; drive operational excellence and automation; coordinate project delivery and budgets; manage vendor relationships; partner with regional senior management
Seniority
Senior, hands-on manager
