Technicien Support IT Senior (H/F)
Core
Senior technical leader for desktop support, coordinating technical practices and contributing to Workplace projects for a retail tech company.
Role type
Senior IC IT Support Technician (Workplace/Desktop)
Builds
IT support services, device lifecycle management, and IT process standardization for retail staff.
Domain
Retail technology / IT Operations
Deliverable
client delivery
Required skills
Apple & Windows environment expertise, incident diagnosis & resolution, technical documentation & procedure creation, IT asset management, onboarding/offboarding coordination, cross-functional collaboration
Preferred skills
Jamf Pro, Intune, ServiceNow, ITIL best practices, Azure AD / Entra ID, Active Directory
Technologies
macOS, iOS, Windows, Office 365, Jamf Pro, Intune, ServiceNow, Azure AD, Entra ID, Active Directory
Responsibilities
Support users and manage incidents for complex hardware, software, and network issues; maintain and evolve technical documentation and standards; manage IT fleet lifecycle (preparation, reset, recycling) via Jamf Pro and Intune; coordinate onboarding and offboarding processes; collaborate with cross-functional IT teams.
Seniority
Senior, hands-on IC with leadership responsibilities
