Service Delivery Manager / National Service Manager
Core
Strategic leadership role driving operational excellence, customer experience, and profitability across service delivery, technical support, logistics, and workshop operations for a technology solutions organization.
Role type
Senior IC Service Delivery Manager / National Service Manager
Builds
Service delivery operations, customer support functions, logistics, and installation projects for enterprise clients
Domain
ICT, Office Automation, Managed Print Services, Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic leadership, operational strategy development, customer experience management, team leadership and mentoring, budget and expenditure management, SLA and KPI monitoring, process optimization, compliance governance, business intelligence and analytics
Preferred skills
Experience in managed services, digital transformation initiatives, tender submission and deal structuring, succession planning
Technologies
Service Management Systems, Business Intelligence tools, ERP platforms, Microsoft Office Suite
Responsibilities
Lead and optimize national service delivery functions, manage operational budgets and recurring revenue streams, develop and implement customer experience strategies, oversee technical support and workshop operations, ensure compliance with regulatory requirements, mentor multidisciplinary teams
Seniority
Senior, hands-on IC with strategic leadership scope