Corporate Account Executive
Core
B2B sales role focused on acquiring and growing the SMB account base (50-249 employees) for Zendesk's AI-informed customer service solutions.
Role type
Corporate Account Executive (SMB)
Builds
Zendesk's AI-driven customer service platform for small and medium-sized businesses
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
B2B sales, pipeline development, consultative selling, ROI articulation, cross-selling/up-selling, Salesforce management, AI product knowledge, market trend analysis
Preferred skills
AI transformation roadmap creation, technical solution co-design, thought leadership
Technologies
Zendesk, Salesforce, AI tools
Responsibilities
Acquire new Corporate customers, manage customer relationships for retention, lead complex sales cycles, co-create AI transformation roadmaps, develop data-backed ROI cases, track realized outcomes, hold consultative technical conversations, anticipate market trends, build and forecast pipeline, collaborate with internal teams
Seniority
Individual Contributor, mid-level sales