Account Executive - Global
Core
Driving customer retention and growth by identifying pain points and developing tailored IT solutions.
Role type
Account Manager
Builds
End-to-end IT solutions and services
Domain
IT solutions and services
Deliverable
client delivery
Required skills
Customer relationship management, solution development, CRM management, business review hosting, cross-functional collaboration, reporting, pricing and renewal management
Preferred skills
Time management, organization, planning, communication, presenting, interpersonal skills
Responsibilities
Drive retention and growth by identifying customers' pain points and developing end-to-end solutions; Maintain regular communication with customers to align forecasts with sales and supply chain management; Host Quarterly Business Review and status meetings on a regular cadence; Engage Account Executives and other resources to demonstrate capabilities and address customer needs; Regularly review and improve processes to accelerate technology deployment and utilization; Participate in business unit-specific major initiative campaigns; Prepare and deliver management reports according to customer requirements; Create, track, and update activities in the CRM system; Act as a central point of contact between customers, outside sales, and internal departments; Provide excellent customer service and support, including creating pricing quotes and managing renewals.