Mid Market Customer Growth Executive
Core
Drive client satisfaction, retention, and business growth by managing relationships with mid-market customers and expanding existing accounts.
Role type
Mid-market customer growth executive (entry-level)
Builds
Existing customer accounts and revenue within the mid-market segment
Domain
Cloud communication platform (CPaaS) and SaaS
Deliverable
client delivery
Required skills
B2B account management, client relations, business development, KPI tracking, cross-sell strategy, account setup coordination, traffic analysis and forecasting
Preferred skills
Experience with CPaaS or SaaS platforms, background in computer science or engineering
Technologies
CPaaS, SaaS
Responsibilities
Build and maintain strong client relationships through regular meetings and strategic discussions; Act as the focal point for clients by managing expectations and coordinating internal teams; Meet and exceed KPIs related to gross profit and account expansion; Collaborate with Customer Success to ensure alignment for current and future SaaS business; Ensure proper account setup by working with technical teams; Monitor and minimize account health risks in collaboration with Revenue Assurance; Analyze and forecast client traffic to drive growth and maximize revenue