Mid Market Customer Growth Executive
Core
Drive client satisfaction, retention, and business growth by managing relationships with mid-market customers and expanding existing accounts.
Role type
Mid-market customer growth executive (account management)
Builds
Expands existing accounts and maximizes customer value for Infobip's full-stack cloud communication platform
Domain
CPaaS / SaaS / Cloud Communication
Required skills
B2B mid-market account management, client relationship management, business review facilitation, cross-sell strategy, account expansion, traffic analysis and forecasting, account setup coordination, risk monitoring, financial collections
Preferred skills
Experience with CPaaS or SaaS platforms, background in computer science or engineering
Technologies
Cloud communication platforms, SaaS tools
Responsibilities
Build and maintain strong client relationships through regular meetings and strategic discussions; Act as the focal point for clients by managing expectations and coordinating internal teams; Meet and exceed KPIs related to gross profit and account expansion; Collaborate with Customer Success and technical teams on account setup and route management; Monitor and minimize account health risks including financial collections; Analyze and forecast client traffic to drive growth.
Seniority
Mid-level, hands-on IC