Director, Strategic Accounts
Core
Manage a national territory of enterprise customers, driving growth and adoption of AI-powered customer experience solutions.
Role type
Senior individual contributor strategic account director
Builds
Enterprise customer success and revenue growth for an AI/ML contact center platform
Domain
Enterprise SaaS, Customer Experience, Contact Center
Deliverable
production ML models | product features
Required skills
Enterprise SaaS sales, consultative solution selling, complex multi-constituent enterprise selling, C-suite stakeholder management, market creation, AI/ML/NLP product knowledge
Preferred skills
Customer Experience industry expertise, transformative business outcome focus
Responsibilities
Serve as a trusted advisor educating customers on AI/ML optimization, develop and execute personalized account management strategies, advocate for product/process optimization internally, partner cross-functionally with Marketing/Product/Engineering, meet quarterly/yearly bookings targets, drive communication and collaboration to win business
Seniority
Senior, hands-on IC