Service Delivery Manager
Core
Managing contracts, Service Level Agreements, and service delivery for enterprise clients to ensure reliable service and minimal disruptions.
Role type
Service Delivery Manager
Builds
Document management and content management systems for enterprise clients
Domain
Enterprise IT services, document management, content management
Deliverable
client delivery
Required skills
contract management, SLA management, governance model execution, service meeting leadership, incident escalation, change management coordination, project support, process optimization, stakeholder communication
Preferred skills
navigating standards vs. specific client requirements, handling high complexity and dependencies
Technologies
JIRA, Odoo
Responsibilities
Manage client contracts and maintain Service Level Agreements; execute service according to governance models; organize and lead monthly service meetings with clients; resolve and escalate high-priority incidents (P1/P2); identify improvement opportunities internally and with clients; support upgrade and implementation projects; maintain administrative records for client communication.
Seniority
Mid-level, hands-on IC
