IT Service Management Specialist (Change Management)
Core
Manage and coordinate end-to-end Incident, Problem, and Change Management processes to ensure timely resolution and minimal business impact.
Role type
IT Service Management Specialist (Change Management)
Builds
IT service delivery processes and incident resolution workflows
Domain
IT Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, Problem management, Change management, Root cause analysis, SLA compliance, ITSM frameworks, ITSM tools
Preferred skills
ITIL4 certification, ServiceNow, Remedy
Responsibilities
Manage and coordinate end-to-end Incident, Problem, and Change Management processes; Lead investigation and resolution of major incidents; Perform root cause analysis for recurring incidents; Oversee Change Management process including assessment and approval; Maintain accurate records and documentation for IPC activities; Generate and present regular reports on IPC metrics and trends
Seniority
Mid-level, hands-on IC
