Customer Success Manager - JAPAN
Core
Leading strategic projects from RFx to Final acceptance (ATP) and acting as a strategic partner to ensure clients achieve business goals and maximize product value.
Role type
Senior Customer Success Manager (Project Delivery & Strategy)
Builds
Successful project implementations, customer adoption, and revenue realization for telecom clients.
Domain
Telecom / Mobile Operator / Service Provider
Required skills
Project/Program management, Bid management, Customer health monitoring, Renewal risk mitigation, Stakeholder management, Data analysis, Onboarding leadership, Cross-functional coordination, Revenue assurance, Problem-solving
Preferred skills
PMP/PMI certification, MBA, Technical degree in Engineering or Computer Science
Technologies
N/A
Responsibilities
Planning and leading all project life cycle stages, Acting as the focal point for project issues, Coordinating internal teams to resolve product issues, Driving product adoption and usage, Identifying renewal risks and developing mitigation plans, Supporting expansion opportunities with Sales, Monitoring customer health, Leading onboarding and project delivery success planning, Building trusted relationships with customer stakeholders, Managing project delivery to successful customer acceptance (ATP), Responsible for smooth transition to Post-Sale group
Seniority
Senior, hands-on IC