CSM
Core
Manage a portfolio of strategic enterprise customers across EMEA to ensure they achieve measurable business value from Webbing's global connectivity and IoT solutions.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Long-term partnerships and customer growth for enterprise clients
Domain
Telecommunications / IoT Connectivity / Enterprise Mobility
Deliverable
client delivery
Required skills
Strategic account management, Customer Success planning, Stakeholder relationship building, Executive Business Reviews, Risk mitigation, Salesforce proficiency, Project management
Preferred skills
IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, Automotive Connectivity, API knowledge, eSIM technologies
Responsibilities
Develop and execute Customer Success Plans aligned with business objectives, Drive customer adoption, retention, and growth, Monitor customer health and usage trends, Lead Executive Business Reviews (EBRs) and strategic planning sessions, Partner with Sales to identify expansion opportunities, Conduct regular customer site visits and workshops across EMEA
Seniority
Senior, hands-on IC