Lead - Customer Success Management-Senior Manager-Bangalore
Core
Lead strategic customer success for Global Enterprise accounts (€10–40M) across Europe, Americas, and APAC, focusing on retention, adoption, and profitability.
Role type
Senior Manager, Customer Success
Builds
Strategic customer relationships and service delivery for Vodafone Business
Domain
Telecommunications (Fixed Line, Mobility, SD-WAN, Cybersecurity, IoT, Cloud)
Deliverable
client delivery
Required skills
P&L management, team leadership, stakeholder management, contract management, financial forecasting, conflict resolution, data analysis
Preferred skills
Sales experience, SD-WAN architecture knowledge, automotive solutions
Technologies
Power BI, SQL, Python
Responsibilities
Develop customer success strategies, lead and mentor a team of 10–20, manage complex escalations, oversee contractual obligations, drive cross-selling/up-selling, analyze operational data, coordinate service operations
Seniority
Senior Manager, hands-on leadership