Manager of Customer Success (Remote, US)
Core
Lead and develop a team of Customer Success Managers to drive retention, expansion, and satisfaction for enterprise healthcare clients.
Role type
Manager of Customer Success (SaaS Healthcare)
Builds
Customer success strategies, playbooks, and team performance for high-value enterprise accounts
Domain
Healthcare + SaaS
Required skills
Team leadership and mentorship, Strategic account management, Data analysis and churn mitigation, Process innovation and workflow design, Cross-functional collaboration, CRM and customer success platform proficiency
Preferred skills
Gainsight experience, Bachelor's degree in Business Administration or Marketing
Technologies
Gainsight, CRM systems
Responsibilities
Lead, mentor, and develop a team of Customer Success Professionals; Develop and implement customer success strategies to improve satisfaction and retention; Analyze customer data to proactively mitigate churn risks; Partner with Operations to design new workflows; Present team performance and insights to leadership.
Seniority
Manager, hands-on leadership
