Customer Success Manager-Deputy Manager-Bangalore
Core
Manage long-term relationships with international enterprise customers to ensure retention, satisfaction, and service adoption in the telecom sector.
Role type
Senior Customer Success Manager (Deputy Manager)
Builds
Global enterprise connectivity, cloud, cybersecurity, IoT, and SD-WAN services.
Domain
Telecommunications / Enterprise Services
Required skills
Customer relationship management, contract management, service performance analysis, escalation resolution, cross-selling/upselling, P&L interpretation, data analysis, networking fundamentals, ITIL 4 framework knowledge, mentoring.
Preferred skills
Power BI, SQL, Python, automation tools.
Responsibilities
Drive customer satisfaction and retention (NPS), act as primary contact for senior decision-makers, oversee contract obligations, lead service reviews, identify revenue opportunities, mentor analysts, and champion digitalization.
Seniority
Senior, hands-on IC with leadership responsibilities