Customer Success Manager-Deputy Manager-Bangalore
Core
Manage long-term relationships with international enterprise customers, ensuring retention, satisfaction, and service adoption for connectivity, cloud, cybersecurity, IoT, and SD-WAN services.
Role type
Senior Customer Success Manager (Deputy Manager)
Builds
Enterprise service delivery and customer experience across global telecom and digital services
Domain
Telecom / IT Services / Enterprise Software
Required skills
Customer relationship management, contract management, service performance analysis, stakeholder engagement, commercial awareness, P&L interpretation, data analysis, technical networking fundamentals, ITIL 4 framework knowledge, mentorship
Preferred skills
Power BI, SQL, Python, automation tools
Technologies
Power BI, SQL, Python, SD-WAN, IoT, Cloud, Cybersecurity, Unified Communications, MPLS, LAN/WAN
Responsibilities
Drive customer satisfaction and retention (NPS), manage end-to-end relationships with global enterprise customers, oversee contract management and obligations, lead monthly/quarterly service reviews, identify upselling/cross-selling opportunities, mentor service management analysts, resolve escalations, champion digitalisation and automation.
Seniority
Senior, hands-on IC with mentorship responsibilities