IoT Service Delivery Manager
Core
Manage end-to-end customer experience and service delivery for IoT and eSIM B2B2B accounts, acting as a trusted advisor to drive retention and growth.
Role type
IoT Service Delivery Manager
Builds
Global mobile connectivity solutions for enterprises and digital-first businesses
Domain
Telecommunications / IoT / eSIM
Deliverable
client delivery
Required skills
telecom service delivery knowledge, IoT customer expectations understanding, relationship management, cross-functional coordination, service performance analysis, usage trend monitoring
Preferred skills
experience in M2M solutions, ability to influence without authority, proactive problem-solving
Responsibilities
Lead onboarding processes for IoT customers, manage ongoing service delivery and escalations, conduct service reviews and performance reporting, monitor customer health metrics, champion customer voice for product improvements
Seniority
Mid-Senior, hands-on IC