Customer Success Manager
Core
Account owner responsible for growing long-term profitable customer relationships, driving product adoption, expansion, and retention for a portfolio of enterprise clients.
Role type
Senior Customer Success Manager (SaaS/Enterprise)
Builds
Customer retention, monthly recurring revenue growth, and product adoption for multi-location enterprise brands
Domain
SaaS, AI-powered marketing, social media management, enterprise software
Required skills
Account management, churn risk mitigation, cross-functional partnership, C-level executive influence, SaaS experience, social media management expertise, strategic planning, data analysis, problem-solving
Preferred skills
Technical acumen, sales background, presentation skills, multi-channel communication strategies
Technologies
AI search, GEO ecosystems, social media platforms, video, e-mail, phone
Responsibilities
Serve as account owner and trusted advisor to customers; Identify and mitigate churn risk across the customer portfolio; Maintain and grow monthly recurring revenue; Quarterback internal and external initiatives with sales, support, product, and finance teams; Analyze lifecycle metrics to execute onboarding, enablement, and retention plays; Ensure customer reference-ability and overall satisfaction.
Seniority
Senior, hands-on IC
