Senior Client Manager
Core
Architect and owner of strategic enterprise partnerships, driving portfolio growth and account health for key clients in the debt resolution space.
Role type
Senior Client Manager (Strategic Account Leadership)
Builds
Enterprise partnerships and digital collections solutions for lenders and consumers
Domain
Financial Services / Debt Resolution / Digital Collections
Deliverable
client delivery
Required skills
Strategic account management, financial acumen, consultative digital collections expertise, executive-level influence, data-driven insights, cross-functional leadership, digital transformation guidance
Preferred skills
Experience in operations, default management, risk, or strategy within debt collection or financial services
Technologies
multi-channel outreach platforms (email, SMS, voice), executive-level dashboards
Responsibilities
Lead strategic account growth and revenue goals for key enterprise clients; Translate complex performance metrics into strategic narratives for Business Reviews; Serve as the strategic voice of the client to shape product and engineering roadmaps; Manage account health, risk frameworks, and executive-level dashboards; Guide enterprise partners through digital-first collections transitions; Mentor junior Client Management team members
Seniority
Senior, hands-on IC with mentorship responsibilities