Sales Rep Experience Manager
Core
Define future experience strategy for Haleon's global sales representatives to improve effectiveness, engagement, and customer outcomes through research, service design, and innovation.
Role type
Senior Product Experience Manager (Sales Enablement)
Builds
Future-state sales representative journeys, service models, and experience concepts
Domain
Consumer Health / Pharmaceutical / B2B Sales
Deliverable
product features
Required skills
Sales enablement strategy, Service design, User research, Journey mapping, Stakeholder management, Strategic analysis
Preferred skills
CRM platforms, Pharmaceutical industry knowledge, AI-enabled engagement, Field force effectiveness
Technologies
Salesforce, CRM platforms, AI tools
Responsibilities
Develop deep understanding of sales representative needs and behaviors; Map end-to-end sales representative journeys; Identify strategic opportunities to address colleague and business needs; Support discovery intake and prioritisation activities; Engage Architecture and Technology teams to assess potential opportunities; Test assumptions and hypotheses around experience quality and adoption
Seniority
Senior, hands-on IC