Director, Customer Success, APAC
Core
Lead Customer Success strategy and P&L for Levanta's APAC region, serving brands, sellers, and agencies on a creator affiliate platform.
Role type
Director, Customer Success (Regional)
Builds
Creator Commerce Media infrastructure and platform for brand-creator partnerships
Domain
E-commerce, Creator Economy, SaaS
Required skills
Customer Success strategy, team leadership, retention management, account management, cross-functional partnership, data-driven decision-making, AI/automation application
Preferred skills
eCommerce/marketplace/D2C experience, Amazon Seller ecosystem knowledge, building CS processes from scratch
Technologies
HubSpot, Linear, Slack, WeCom, Pylon, Claude, Amazon Seller Central
Responsibilities
Define and execute APAC CS strategy, own regional retention/expansion targets, lead strategic business reviews for key accounts, hire and develop the APAC CS team, establish churn risk frameworks, design and scale CS processes and playbooks, partner with Sales/Product/Partnerships, engage in the Seller Community
Seniority
Director, strategic leadership & team building