Customer Success Manager
Core
Guide new distributor members through an 18-month journey to build their business, drive product adoption, and foster long-term loyalty using ASI's platforms and services.
Role type
Customer Success Manager (B2B retention & onboarding)
Builds
Distributor member success and platform adoption
Domain
Promotional products industry (B2B services)
Required skills
B2B retention, sales experience, client onboarding, business reviews, customer engagement analysis, retention strategies, collection management, trade show participation, stakeholder collaboration, record keeping
Preferred skills
Bilingual capabilities, collections experience, Microsoft Dynamics proficiency
Technologies
Microsoft Bookings, Microsoft Dynamics, Microsoft Office Suite
Responsibilities
Lead new distributor members through an 18-month customer journey; manage client onboarding calls; conduct regular business reviews; monitor customer engagement scores; recommend new services and solutions; respond to member concerns to increase satisfaction; support retention efforts by reducing cancellation rates; attend trade shows; partner with Account Executives on escalations; maintain detailed activity records.
Seniority
Mid-level, hands-on IC
