Senior Technical Success Manager
Core
Drive post-contract adoption and business improvement for enterprise customers by acting as a technical leader between engineering teams and clients.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer success outcomes, adoption rates, and risk mitigation for complex observability solutions.
Domain
SaaS / Observability / Cloud Infrastructure
Required skills
Application design and development (backend/frontend), Public cloud system architecture (AWS/Azure/GCP), Production troubleshooting and incident management, Stakeholder negotiation, Team leadership (3+ years), Customer experience strategy, Technical-to-business translation, Data analysis and problem definition.
Preferred skills
Project leadership, Public speaking/presenting, Technical coaching/mentoring, English fluency.
Technologies
AWS, Azure, GCP, Cloud Foundry, Web/Mobile Application stacks.
Responsibilities
Ensure successful onboarding and continuous utilization of New Relic products, Provide technical leadership across all product aspects, Support customer training for real-time performance troubleshooting, Identify and mitigate churn risks, Collaborate with Support Engineers and Consultants to resolve issues, Gather and relay customer feedback to internal teams, Lead domain specialists to drive team capability growth.
Seniority
Senior, hands-on IC with leadership responsibilities.
