Technical Account Manager, ES-EMEA-SMB
Core
Trusted advisor and cloud operations architect helping Enterprise Support customers gain value from AWS cloud technology by crafting strategies, driving adoption, and ensuring operational health.
Role type
Senior IC Technical Account Manager (Cloud Operations & Strategy)
Builds
Cloud adoption strategies, operational health plans, and customer solutions using AWS services
Domain
Cloud Computing / Enterprise IT Services
Deliverable
client delivery
Required skills
distributed systems troubleshooting, stakeholder communication, technical engineering, cloud architecture guidance, incident management, risk management, workshop facilitation
Preferred skills
enterprise customer-facing technical leadership, AWS certifications, technical decision influence, hands-on AWS services experience
Technologies
AWS (compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications)
Responsibilities
Build solutions and provide technical guidance to customers; Ensure AWS environments remain operationally healthy while reducing cost and complexity; Develop trusting relationships to understand business and technical needs; Drive technical discussions on incidents, trade-offs, and risk management; Consult with partners from developers to C-suite executives; Collaborate with Solutions Architects, Business Developers, and Sales Account Managers; Proactively identify opportunities for customers to gain additional value; Solve problems across customers migrating workloads to the cloud; Uplift customer capabilities through workshops and enablement sessions.