Technical Account Manager, ES-EMEA-SMB
Core
Trusted advisor and cloud operations architect helping Enterprise Support customers gain value from AWS cloud technology by crafting strategies, providing technical guidance, and ensuring operational health.
Role type
Senior IC Technical Account Manager (Cloud Operations & Strategy)
Builds
Cloud adoption strategies, operational health plans, and customer enablement workshops
Domain
Cloud Computing / Enterprise IT Services
Deliverable
client delivery
Required skills
Distributed systems troubleshooting, stakeholder communication, technical engineering, cloud architecture, incident management, risk management, solution design, cost optimization, workshop facilitation
Preferred skills
Enterprise customer-facing experience, management influence, AWS services expertise, German language proficiency
Technologies
AWS Services, distributed systems, compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications development
Responsibilities
Build solutions and provide technical guidance to customers; Ensure AWS environments remain operationally healthy while reducing cost and complexity; Develop trusting relationships with customers to understand business and technical needs; Drive technical discussions regarding incidents, trade-offs, and risk management; Consult with partners ranging from developers to C-suite executives; Proactively identify opportunities for customers to gain additional value from AWS; Solve problems across different customers migrating workloads to the cloud; Uplift customer capabilities through workshops and enablement sessions.