Customer Success Manager
Core
Build and maintain long-term relationships with customers to ensure post-sales partnership success, driving adoption, expansion, and renewals while serving as a trusted advisor.
Role type
Senior Customer Success Manager
Builds
Customer success plans, adoption strategies, and revenue growth for enterprise data recovery customers
Domain
Enterprise Data Management / Cloud-Native Recovery
Required skills
Customer relationship management, Account management, Revenue forecasting, Churn risk mitigation, Business review leadership, Stakeholder alignment
Preferred skills
Technical understanding of data recovery products, Project management, Strategic thinking
Responsibilities
Lead customer meetings and business reviews, Monitor account health and KPIs, Proactively identify and prevent churn risk, Develop customer nurture and education campaigns, Forecast customer risks and drive mitigations, Present revenue and sentiment status to leadership
Seniority
Senior, hands-on IC
