Senior Customer Success Manager
Core
Drive renewal and expansion revenue for existing Enterprise segment customers by cultivating stakeholder relationships and conducting strategic account reviews.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention and revenue growth within the Enterprise segment
Domain
Cybersecurity / SaaS
Required skills
Enterprise account management, SaaS subscription sales, strategic account planning, revenue forecasting, stakeholder relationship building, cybersecurity domain knowledge, Salesforce proficiency, Google Suite proficiency
Preferred skills
On-demand software sales experience, complex solution learning, multi-tasking in fast-paced environments
Responsibilities
Renew and expand revenue within the assigned client base, conduct strategic account reviews to align solutions with customer goals, lead client onboarding and adoption processes, collaborate with Territory Managers and Sales Engineers to drive expansion, act as the internal voice of the customer for Support, Product, and Marketing teams, proactively address customer challenges to enhance satisfaction
Seniority
Senior, hands-on IC