Customer Value Manager
Core
Lead adoption and value realization for large global engineering customers by transforming their design review workflows and driving measurable business outcomes.
Role type
Senior Customer Value Manager (Strategic Account Management)
Builds
Customer Value Plans, adoption strategies, and executive engagement decks for Fortune 1000 engineering teams.
Domain
SaaS / Mechanical Engineering / Product Development Lifecycle
Deliverable
production ML models
Required skills
Engineering background (design/manufacturing/systems/quality), Enterprise Account Management, Change Management, Executive Stakeholder Management, Data Analysis, Procurement Navigation, Strategic Planning, Team Leadership, Risk Management, Business Acumen
Preferred skills
Experience with high-ACV SaaS, Customer Journey Orchestration, Technical Project Management
Technologies
CoLab platform, Engineering Workflows, Usage Data Analytics
Responsibilities
Develop and execute Customer Value Plans tied to business goals; Consult on and shape customer engineering workflows for deep product adoption; Train engineers and stakeholders on product usage; Analyze usage data to quantify business impact and present to executives; Lead cross-functional account teams (Sales, CSEs, FDEs) to drive outcomes; Manage retention, renewals, and growth strategies for enterprise accounts.
Seniority
Senior, hands-on IC with strategic account ownership