Customer Success Manager
Core
Strategic partner and trusted advisor to complex enterprise customers in Japan, helping them harness Claude capabilities (API, Enterprise, Code) to scale usage and maximize value.
Role type
Senior Customer Success Manager (Founding Member)
Builds
Enterprise AI adoption and usage growth for complex customers in Japan
Domain
Artificial Intelligence / Enterprise Software
Deliverable
production ML models
Required skills
Strategic partnership building, AI/ML technical fluency, change management, usage optimization, cross-functional collaboration, project management
Preferred skills
Consumption-based and seat-based business model expertise, growth strategy, building regional functions, navigating time zones
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build strategic relationships with Japanese customer decision makers; Guide customers on best practices for Claude products; Drive usage planning and optimization; Serve as voice of Japanese customers to Product PMs; Document and quantify customer ROI; Identify new use cases and lines of business; Execute change management strategies for end-user adoption; Manage account lifecycle and Quarterly Business Reviews; Develop Japan-specific processes and playbooks.
Seniority
Senior, hands-on IC with founding team autonomy
