Technical Account Manager, AWS Enterprise Support, Strategic Industries
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption and operational health of cloud environments for Fortune 500 enterprises and startups.
Role type
Senior IC Technical Account Manager (Strategic Industries)
Builds
AWS cloud environments (Compute, Storage, Database, Big Data, Networking, Serverless, IoT) for enterprise customers
Domain
Cloud Infrastructure / Enterprise IT Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Distributed systems troubleshooting, Cloud architecture strategy, Stakeholder management, Risk management, Incident response coordination, Solution design
Preferred skills
AWS services expertise, Internal enterprise technical leadership
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, Provide advocacy and strategic technical guidance for solution planning, Proactively maintain customer AWS environments for operational health, Represent AWS in customer environments with senior leadership, Coordinate with engineers to resolve support issues, Travel 10%+ as needed for customer engagement