Customer Success Manager
Core
Trusted advisor for strategic accounts driving retention, expansion, and satisfaction through advanced product adoption strategies.
Role type
Senior Customer Success Manager (strategic accounts)
Builds
Customer success outcomes, adoption strategies, and business alignment for high-value SaaS accounts
Domain
Cybersecurity / SaaS
Required skills
MEDDPICC sales methodology, high-value SaaS account management, stakeholder relationship management, customer health metrics analysis, cross-functional collaboration, team mentoring, Salesforce proficiency
Preferred skills
Advanced technical knowledge of cybersecurity product suites, experience with complex account escalations
Responsibilities
Lead onboarding for high-value accounts, execute renewal and expansion strategies, monitor customer health metrics, advocate for customers internally, mentor Associate CSMs, refine customer success frameworks
Seniority
Senior, hands-on IC with mentorship responsibilities