Customer Success Manager (CSM)
Core
Own customer relationships post-sales, driving revenue expansion through upsell/cross-sell and preventing churn via account health monitoring for clients expanding internationally.
Role type
Senior quota-carrying Customer Success Manager
Builds
HSP's global expansion services (legal entity setup, EOR, payroll, compliance) and the GateWay platform
Domain
International business expansion / Employer of Record (EOR) / Global HR & Payroll
Required skills
Quota management, Account planning, Churn prevention, Salesforce, International expansion domain knowledge, Stakeholder management
Preferred skills
Additional language fluency, GateWay platform adoption support
Technologies
Salesforce, GateWay platform
Responsibilities
Manage full customer lifecycle from onboarding to renewal and expansion; Build and convert qualified pipeline to meet revenue quotas; Monitor account health and proactively prevent churn; Lead Half-Year Business Reviews and strategic planning; Support customer migration to and adoption of the GateWay platform; Gather and act on customer feedback to improve services.
Seniority
Senior, hands-on IC
