Mid-Market Account Director
Core
Manage relationships with existing mid-market customers to drive new revenue opportunities and ensure retention for cloud contact center software.
Role type
Mid-Market Account Director (Sales)
Builds
Cloud contact center software solutions (CCaaS) for mid-market enterprises
Domain
B2B SaaS / Contact Center as a Service (CCaaS)
Deliverable
product features
Required skills
C-level relationship selling, complex sales cycle management, upselling and cross-selling, market and competitor analysis, lead generation, business plan development, account forecasting
Preferred skills
Experience in CCaaS or SaaS, track record exceeding sales targets, ability to work independently in fast-paced environments
Technologies
Salesforce (SFDC)
Responsibilities
Cultivate strong relationships with existing customers to understand business needs; Develop and execute comprehensive sales strategies to identify growth opportunities; Proactively identify and close upselling and cross-selling opportunities for Five9 products, including AI offerings; Analyze market trends and competitor activities to position Five9 as a leader; Generate business opportunities through networking and cold-calling; Own the sales cycle from lead generation to closure; Maintain accurate account and opportunity forecasting in SFDC; Ensure 100% customer satisfaction and retention throughout implementation and support.
Seniority
Mid-Senior, hands-on IC