Customer Service Representative
Core
Customer Service Representative handling order entry, support inquiries, and post-sale relationship management for education technology clients.
Role type
Customer Service Representative
Builds
Order processing, support resolutions, and customer retention for education software/technology products
Domain
Education Technology
Deliverable
client delivery
Required skills
order entry, troubleshooting, data entry, time management, multi-system navigation, cross-department collaboration, complaint reporting
Preferred skills
GoTo phone system, Salesforce Business Suites, Microsoft Word, Microsoft Excel
Responsibilities
Resolve customer calls/emails regarding orders, warranties, and billing; Enter new orders and renewals accurately; Create or modify support quotations; Follow up on existing orders to complete processing; Collaborate with CRM, Sales, and Accounts Receivable teams; Report customer issues and complaints to management (via careerplan.io/jobs/5441002008-customer-service-representative-at-follettsoftware)
Seniority
Mid-level, hands-on IC