L1 Support Engineer
Core
Provide technical assistance and troubleshooting for end-users, administrators, and corporate clients of Canvas, an LMS software, via phone, web tools, and email.
Role type
L1 Support Engineer
Builds
Support services for Canvas LMS users and administrators
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
technical troubleshooting, analytical abilities, issue validation, user communication, ticket management, basic UI navigation
Preferred skills
educational technology experience, cloud-based solutions familiarity, collaboration tool usage (Slack/Jira)
Responsibilities
Work tickets via web-based system, phone, or live chat; escalate unresolvable issues to Level 2; provide timely updates to users; replicate and describe simple bugs; create support process documentation
Seniority
Entry-level, individual contributor
