Inside Sales Representative (Atención al Cliente & Gestión Comercial)
Core
Managing customer service, order tracking, and operational coordination to ensure end-to-end sales process execution.
Role type
Inside Sales Representative
Builds
Operational support for sales teams and customer order fulfillment
Domain
B2B Sales & Operations
Deliverable
product features
Required skills
Customer relationship management, order tracking, cross-functional coordination, claims resolution, account administration, data entry
Preferred skills
Administrative tools proficiency, negotiation, problem-solving, experience with logistics and finance areas
Responsibilities
Manage customer interactions across phone, digital, and in-person channels; track orders and customer portfolios; coordinate with external sales representatives; handle customer claims and provide solutions; manage current accounts and assist in reconciliation; process orders and coordinate deliveries; interact with internal teams like logistics, credit, and accounts receivable; propose improvements to commercial conditions and delivery prioritization.
