Customer Success
Core
Strategic partner and trusted advisor to complex enterprise customers across ASEAN, helping them harness Claude capabilities (Enterprise, Code, API) to scale usage and maximize value.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Strategic customer partnerships, regional processes, and playbooks for ASEAN market expansion
Domain
Enterprise AI / Generative AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, consumption-based and seat-based business model expertise, AI/ML technical fluency, project management, cross-functional collaboration
Preferred skills
Mandarin fluency, experience in high-growth regions, ability to navigate time zones
Technologies
Claude Enterprise, Claude Code, API integrations
Responsibilities
Build strategic relationships with customer decision makers to identify optimization and expansion opportunities; Monitor usage patterns to proactively address underutilization and drive value from commitments; Serve as the voice of ASEAN customers to Product PMs regarding roadmap and new use cases; Document and quantify customer ROI and business outcomes; Develop and execute change management strategies including Train the Trainer programs; Own the customer lifecycle from onboarding to Quarterly Business Reviews; Establish regional processes and best practices for the ASEAN market
Seniority
Senior, hands-on IC with strategic autonomy