Customer Success
Core
Strategic partner and trusted advisor to complex enterprise customers in India, helping them harness Claude capabilities (API, Enterprise, Code) to scale usage and maximize value.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Customer success plans, usage optimization strategies, and change management programs for enterprise AI adoption.
Domain
Enterprise AI / Generative AI / SaaS
Deliverable
client delivery
Required skills
Strategic partnership building, consumption and seat-based business model expertise, AI/ML technical fluency, change management, project management, cross-functional collaboration
Preferred skills
Experience in growing regions, ability to work across time zones, passion for responsible AI development
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build strategic relationships with customer decision makers to understand business objectives and identify expansion opportunities; Monitor usage patterns to proactively address underutilization and drive value from commitments; Serve as the voice of Indian customers to Product PMs and socialize the product roadmap; Document and quantify customer ROI and business outcomes; Develop and execute change management strategies including Train the Trainer programs; Own the customer lifecycle from onboarding to Quarterly Business Reviews; Build India-specific processes and playbooks to scale the customer success practice.