Customer Success Manager, Industries
Core
Strategic partner and trusted advisor to complex enterprise customers in Financial Services, Systems Integrators, Semiconductor, Manufacturing, and Retail, driving AI adoption and scaling usage of Anthropic's Claude capabilities.
Role type
Senior Enterprise Customer Success Manager (Industries)
Builds
Strategic partnerships and expanded usage of AI/LLM products (API, Claude for Enterprise, Claude Code) for enterprise clients.
Domain
Artificial Intelligence / Large Language Models / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, technical fluency in AI/ML concepts and API integrations, change management, usage optimization, cross-functional collaboration, business case development, industry vertical expertise
Preferred skills
Experience with consumption-based and seat-based business models, ability to translate growth opportunities into actionable plans, passion for responsible AI development
Technologies
Anthropic Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build trusting relationships with key customer decision makers to identify optimization and expansion opportunities; Become an expert in Anthropic's products to guide customers to the right solutions; Proactively drive usage planning and monitor patterns to address underutilization; Serve as a thought partner by socializing the product roadmap and engaging Product PMs; Document and quantify customer value realized through business outcomes and ROI; Identify potential new use cases and lines of business; Develop and execute change management strategies to drive end-user adoption; Own the customer experience lifecycle including Quarterly Business Reviews; Develop scalable engagement strategies for the Industry portfolio.