Customer Success Manager, Strategics
Core
Strategic partner and trusted advisor for a global technology leader (100k employees), driving AI adoption and scaling usage of Anthropic's Claude capabilities (API, Claude for Enterprise, Claude Code) to reshape their technology landscape.
Role type
Senior Enterprise Customer Success Manager (Strategics)
Builds
Strategic partnerships and expanded AI usage for high-value Digital Native Business (DNB) accounts
Domain
Generative AI / Large Language Models (LLMs) / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, technical fluency in AI/ML concepts and API integrations, change management, ROI quantification, cross-functional collaboration, consumption-based and seat-based business model expertise
Preferred skills
Experience with F10/F500 tech companies, deep understanding of the AI tech stack, ability to translate growth opportunities into actionable plans
Technologies
Claude API, Claude Code, Claude for Enterprise
Responsibilities
Build strategic relationships with key decision makers to identify optimization and expansion opportunities; guide customers on best practices for Claude products; proactively drive usage planning and monitor patterns to address underutilization; serve as a thought partner by socializing the product roadmap; document and quantify customer value via business outcomes and ROI; identify new use cases and lines of business; develop change management strategies for end-user adoption; own the customer lifecycle experience including QBRs.
Seniority
Senior, hands-on IC
