Customer Success Manager, APAC (China Based, Mandarin & English Fluent)
Core
Serve as the primary point of contact for Chinese-speaking sellers and agency partners on a creator affiliate platform, driving satisfaction, retention, and growth.
Role type
Customer Success Manager (APAC)
Builds
Creator Commerce Media platform connecting brands, creators, and marketplaces
Domain
E-commerce / Affiliate Marketing
Deliverable
client delivery
Required skills
Customer success management, cross-functional collaboration, CRM software usage, business intelligence tools, problem-solving, decision-making
Preferred skills
E-commerce or affiliate marketing background, HubSpot experience
Technologies
HubSpot, CRM software, Business Intelligence tools
Responsibilities
Develop deep understanding of customer business objectives and success metrics; Respond to inquiries and resolve issues in Mandarin and English; Proactively engage customers to drive platform adoption and value realization; Partner with publisher development to match customers with affiliates; Collaborate with sales for upselling/cross-selling opportunities; Conduct regular check-ins to review progress and address concerns; Advocate for customers internally to drive product enhancements; Monitor customer health metrics to mitigate churn and increase retention; Advise customers on industry trends and best practices
Seniority
Individual Contributor
