Account Manager - Renewals (West)
Core
Account Manager driving retention, adoption, and expansion for existing SaaS customers in a quota-carrying role.
Role type
Senior Account Manager (Renewals & Expansion)
Builds
Revenue growth through renewals, upsells, and consumption increases for observability platform customers.
Domain
SaaS / Observability / Application Performance Monitoring
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Quota-carrying sales experience, contract negotiation, churn mitigation, whitespace analysis, stakeholder management at C-level, data-driven strategy, Salesforce hygiene
Preferred skills
Observability/APM/DevOps background, Consumption-based selling, MEDDPICC/Challenger Sale methodologies, PMP/CSM certifications
Technologies
Salesforce, G Suite, MS Excel, PowerPoint
Responsibilities
Secure and negotiate renewals for direct and partner agreements; mitigate churn by identifying at-risk accounts and developing strategic plans; drive expansion by increasing billable consumption and converting Pay-As-You-Go customers; collaborate with Account Executives and pod teams to align on deal execution and growth opportunities; conduct account health checks and business value assessments; maintain accurate customer records and pipeline data.
Seniority
Senior, quota-carrying IC