Hybrid Software & SaaS Renewal Representative
Core
Managing a portfolio of subscription renewals and driving expansion opportunities for SaaS customers through a consultative sales motion.
Role type
Senior IC SaaS renewal and expansion representative
Builds
Subscription revenue growth and customer retention for cyber resilience software
Domain
Cyber security / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
subscription sales, forecasting, pipeline management, Salesforce CRM, MEDDPICC methodology, cross-functional collaboration, deal progression, customer issue resolution, upsell/cross-sell execution
Preferred skills
cyber security or SaaS sales experience, expansion experience, Command of the Message methodology
Technologies
Salesforce
Responsibilities
Manage a portfolio of subscription renewals and drive on-time renewals and expansion; Proactively engage customers to scope environments and present multi-year subscription options; Identify, position, and close upsell and cross-sell opportunities; Maintain accurate pipeline, forecasting, and opportunity data in Salesforce; Partner with Account Executives and Customer Success Managers to execute renewals; Navigate and de-escalate customer issues by establishing clear next steps and timelines
Seniority
Mid-Senior, hands-on IC