Partner Success Lead
Core
Own outcomes for a book of in-flight customer engagements across managed partners in North America, ensuring work completion, customer usage growth, and positive outcomes.
Role type
Senior Partner Success Lead (Delivery & Outcome Management)
Builds
Completed customer engagements, partner Claude practices, and reusable delivery methodologies
Domain
AI/LLM services delivery via consulting and systems integration partners
Deliverable
production ML models | client delivery
Required skills
High-volume account management, delivery quality judgment, escalation and unblocking, executive presentation, usage-based business metrics, technical fluency in LLM engagements, active LLM usage for work
Preferred skills
Systems integrator experience (Accenture, Deloitte, etc.), at-risk account recovery, surge team anchoring, industry vertical depth, co-investment funding stewardship
Technologies
Claude (LLM)
Responsibilities
Own engagements from match to completion, run weekly delivery reviews, unblock stalled work, build senior partner relationships, develop partner Claude practices, create reusable methodologies, present to executives and customers, steward funding requests, manage handoffs, track book metrics, utilize Claude for drafting and analysis
Seniority
Senior, hands-on IC with programmatic scaling
