Customer Success Manager, Top Accounts
Core
Strategic partner and trusted advisor for a top-tier Tech account, driving AI adoption and scaling usage of Anthropic's Claude capabilities (API, Code, Cowork) to reshape the customer's technology landscape.
Role type
Senior Enterprise Customer Success Manager (Top Accounts)
Builds
Strategic partnerships, change management programs, and consumption growth for a global technology leader.
Domain
Enterprise AI / Large Language Models (LLMs) / Technology Consulting
Deliverable
client delivery
Required skills
Strategic account management, change management, technical fluency in AI/ML and SDLC, ROI analysis, cross-functional collaboration, stakeholder management at executive level
Preferred skills
Daily AI usage and automation, experience with Claude Code, driving organization-wide adoption programs
Technologies
Claude API, Claude Code, Cowork
Responsibilities
Build strategic relationships with key decision makers; guide customers on best practices for Claude products; own account lifecycle operations and readiness assessments; identify new use cases and lines of business; execute change management strategies for end-user adoption; drive consumption planning and quantify ROI; prioritize workstreams across complex matrixed organizations
Seniority
Senior, hands-on IC with strategic advisory scope
