Partner Success Lead
Core
Own the delivery outcome for a book of customer engagements across managed partners in EMEA, ensuring work completes on scope, customer usage grows, and stalled engagements are unblocked.
Role type
Senior Partner Success Lead (Delivery & Account Management)
Builds
Completed customer engagements, growing Claude usage, and repeatable partner delivery practices
Domain
AI/LLM (Claude) services, Consulting & Systems Integration, EMEA
Deliverable
production ML models | product features | client delivery
Required skills
Delivery management, stakeholder escalation, programmatic process building, executive presentation, usage-based metrics analysis, technical fluency (LLM context), active LLM usage
Preferred skills
Systems integrator experience (Accenture, Deloitte, etc.), at-risk account recovery, surge team management, industry vertical depth, co-investment funding stewardship
Technologies
Claude (LLM)
Responsibilities
Own end-to-end delivery outcomes for partner-managed customer engagements; run weekly delivery reviews and at-risk account reviews; unblock issues across partner/customer/product matrices; build senior relationships with partner leadership; convert field moves into reusable methodologies and playbooks; present to partner executives and internal leadership; steward funding requests against stated outcomes.
Seniority
Senior, hands-on IC with programmatic scaling focus