Customer Success Manager, Enterprise Tech
Core
Partner with global technology leaders to drive AI adoption, optimize usage, and scale enterprise accounts for Anthropic's Claude platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise accounts for Anthropic's AI products (Claude API, Claude Code, Cowork)
Domain
Artificial Intelligence / Large Language Models (LLMs)
Deliverable
production ML models
Required skills
Strategic account management, change management, technical fluency in AI/ML and APIs, ROI analysis, cross-functional collaboration, program execution
Preferred skills
Experience with F500 tech companies, leading organization-wide adoption programs, building with Claude Code
Technologies
Claude API, Claude Code, Cowork
Responsibilities
Build strategic relationships with C-suite decision makers; own customer operations and success plans; guide customers on product best practices; drive consumption planning and ROI; monitor usage and optimize value; execute change management and enablement programs; collaborate with Product PMs on roadmap feedback.
Seniority
Senior, hands-on IC
