Customer Success Manager
Core
Strategic partner and trusted advisor to complex enterprise customers in Japan, helping them harness Claude capabilities (API, Enterprise, Code) to achieve business objectives and scale usage.
Role type
Senior Customer Success Manager (Founding Member)
Builds
Enterprise AI adoption and usage of Claude products for Japanese clients
Domain
Artificial Intelligence / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic partnership building, technical fluency in AI/ML concepts and API integrations, change management, usage optimization, cross-functional collaboration, project management
Preferred skills
Experience with consumption-based and seat-based business models, growth strategy execution, building processes in emerging markets, navigating time zones
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Develop strategic relationships with Japanese customer decision makers to identify optimization and expansion opportunities; Monitor usage patterns to proactively address underutilization and drive value from commitments; Serve as the voice of Japanese customers to Product PMs and socialize the product roadmap; Document and quantify customer ROI and business outcomes; Develop and execute change management strategies including Train the Trainer programs; Build Japan-specific processes, playbooks, and best practices for the founding CS team
Seniority
Senior, hands-on IC with founding member autonomy