Customer Success Manager, DACH
Core
Strategic partner and trusted advisor to complex DACH enterprise customers, helping them harness Claude capabilities (API, Enterprise, Code) and scale usage.
Role type
Senior Customer Success Manager (Enterprise AI)
Builds
Customer adoption and expansion of Anthropic's AI products across DACH region
Domain
Enterprise AI / Generative AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, consumption & seat-based business model expertise, AI/ML technical fluency, cross-functional collaboration, project management, regional market building
Preferred skills
Experience in growing markets, ability to work across time zones, passion for responsible AI
Technologies
Claude API, Claude for Enterprise, Claude Code
Responsibilities
Build strategic relationships with key decision makers to identify optimization and expansion opportunities; Monitor usage patterns to drive value from contracted commitments; Serve as thought partner by socializing product roadmap and engaging Product PMs; Document and quantify customer ROI and business outcomes; Identify new use cases and lines of business; Develop change management strategies including Train the Trainer programs; Own customer lifecycle including Quarterly Business Reviews; Build regional processes and playbooks for EMEA
Seniority
Senior, hands-on IC with regional leadership