Korean Bilingual Field Service Planning Manager
Core
Define the overall direction of the field service planning department and develop key initiatives to meet business objectives.
Role type
Senior manager of field service planning
Builds
Strategic planning functions, operational dashboards, and business reviews for field service operations
Domain
Home appliance industry / Field service operations
Deliverable
dashboards & analysis
Required skills
Strategic planning, data analytics, network optimization, capacity planning, process improvement, business modeling, KPI management, market research
Preferred skills
Advanced knowledge of MS Office Suite, data analytics tools
Responsibilities
Develop and implement field service planning team's overall business strategy; Interpret different kind of data sets to get insight and make recommendations; Manage and optimize Field Service network coverage; Monitor and improve network coverage through capacity planning; Manage Field related Return Authorization operations; Develop and maintain operational dashboards and reports; Monitor, analyze, and report key performance indicators; Develop and manage technician and ASC incentive programs; Prepare business reviews, executive presentations, and performance reports; Support annual operational planning, budgeting, and business strategy initiatives; Drive continuous process improvement; Summarize on-going business development/issues and escalate internal/external communication; Conduct market research including SWOT analysis
Seniority
Senior, hands-on IC (via careerplan.io/jobs/5367253008-korean-bilingual-field-service-planning-manager-at-lgelectronics)