Service Coordinator
Core
Manage and support field service operations by coordinating schedules, communicating with clients, and ensuring timely service delivery for mechanical, plumbing, HVAC, and electrical services.
Role type
Service Coordinator
Builds
Field service operations for building engineering clients
Domain
Building engineering / Mechanical, Plumbing, HVAC, Electrical
Deliverable
client delivery
Required skills
scheduling, dispatching, customer communication, work order monitoring, inventory coordination, reporting, KPI tracking
Preferred skills
familiarity with field service environments, construction, or technical trades
Technologies
scheduling software, dispatch platforms, CRM/ERP systems
Responsibilities
Schedule and dispatch service technicians; serve as primary point of contact for customer inquiries; monitor work order progress; maintain service records; coordinate with inventory and parts departments; prepare and review service reports; track service KPIs; ensure compliance with safety standards
Seniority
Mid-level, hands-on coordinator